Technology has been predicted to become far more crucial to the in home care industry in the years ahead and it’s already providing some valuable resources to those in need of support and providers seeking ways to reduce costs. There are numerous companies within the IT (Information Technology) sector that are actively innovating new ideas that can improve quality of care, communication, and even safety for elderly and disabled adults at home.
Not all IT services or products are as effective as others. A recent survey conducted by KLAS Research listed seven IT vendors that have a strong presence within the home care sector and ranked them based on answers provided by a range of participants.
Becker’s Hospital Review published a blog entitled, KLAS: 7 IT vendors ranked by performance in home-care setting, written by Jessica Kim Cohen:
“For the report, KLAS Research analyzed customer attitudes toward enterprise and single-setting EMR vendors for a variety of care settings, including ambulatory, long-term and urgent care. For the home-care setting, researchers surveyed 231 individuals from 201 different organizations.
Here are seven popular IT vendors used in the home-care setting, ranked by overall customer perception of their performance. The vendors were scored on a scale of zero to 100.”
Thornberry was listed as the based with a score of 92.1. Homecare Homebase fell in at second with a 78.9 with Epic chasing them in third with a score of 78.6. McKesson, Netsmart, Brightree, and Cerner rounded out the top seven in that order with respective scores of 76.5, 70.6, 67.1, and 49.6. It’s important to note that the sampling size of this scoring was only between 15 and 38 customers per unit, which may not offer the most accurate survey.
The sampling size for this research project was relatively small and it’s important to note that these ratings may not be representative of a larger sampling across the country. However, it does offer some insight into whether companies and vendors seem to be engineering their products (hardware and software) in a way that best suits those who work directly in home care.
EMS, visiting nurses, doctors, and home care aides may all have a need for technology to assist in providing improved support for the patients in their care. There was no mention of which products had been rated and whether certain participants in the survey may have had a more vested interest or need for specific products as opposed to others. In other words, it was not noted if the vendors all provided essentially the same products/services to the sampled group.
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