As home care agencies across the country face an increase in demand for their services, some struggle to find qualified clients in need of their services. By ‘qualified,’ this essentially refers to those who would have a specific and documentable, or medical reason for requiring a visiting nurse or other home health care professional stopping by their home.
In Middletown, Ohio, one such agency has determined that gaining referrals from hospitals and clinics is one of the most effective ways to increase their client base, but they’ve also discovered that it’s not always easy to garner those referrals because some of these hospitals have a closed network. In other words, they often only refer to specific agencies, many of which may be large corporations with hundreds of agencies spread out across the country.
As noted by Ako Akinyemi, cofounder of Delight Health Services in Middletown, Ohio, and reported by the Journal News in the article, Middletown-based home health care agency hiring for jobs in region, written by Eric Schartzberg:
““Major challenges we are facing (are) some local hospitals and clinics we expect to gain referrals from have their preferred home health agency. We are uniquely positioned to address the challenges we face because we are local, and not a satellite operation. We have close ties to the community, as residents, volunteers, and family business owner. We consider ourselves a reflection of the community, hence providing quality care is essential for us, as a business and as members of the community.
“Our mission is to enable seniors in our community live independently in their homes using a team-based, innovative approach. We provide person-centered care which are very responsive to the clients’ needs. We are constantly developing new measurement indicators to ensure we are being effective and are prioritizing quality standards.””
Success in most businesses is built on the foundation of solid relationships, and that’s what Delight Health Services aims to achieve. For them and others, it’s about building strong relationships within their communities, in the network of care facilities, and among their caregivers. Some of the challenges they face, though, isn’t necessarily finding qualified visiting nurses, but finding those with the kind of flexibility they require.
As such, Delight Health Services does offer various incentives for nurses who are willing to be more flexible with their work schedules. The ultimate goal for this agency is to offer the aging seniors and disabled clients throughout their community the highest level of quality care they deserve.
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