It’s no real secret anymore that technology is playing an increasingly significant role in home health care services. As the federal government has cut Medicaid reimbursements to this sector of the health care field and as more hospitals are pressured to reduce their readmission rates (and are therefore turning to home health care agencies), the demand for reducing costs increases.
That has led to numerous technology companies to begin delving into this sector of the health care field to find innovative and effective ways to deliver proper care for patients at home. This has led to a forward thinking mentality, which is a more formal way of saying, ‘thinking outside the box.’
But it’s not just the technology field that is getting involved in developing new ideas and strategies, but also home and health care companies themselves. One such company, Providence St. Joseph Health (PSJH) is a company that employs caregivers across many states and works directly with hospitals and clinics as well as numerous other programs.
As reported in the news blog, One Technology Executive on How to Bring Amazon-Style Digital Innovation to Healthcare, published by Healthcare Informatics and written by Heather Landi:
“Martin joined PSJH four years ago, and since that time, the health system’s digital team has been keenly focused on leveraging technology to provide patients and consumers better access, convenience and personalization. Martin brings his unique experience and expertise in consumer-facing digital technology to healthcare. “Traditionally healthcare, on the provider side, has been a B2B (business-to-business) industry, so traditionally not focused on consumers. For 10 years I worked at Amazon and now I’m bringing in that focus on the consumer and looking at it from the perspective of, how do we engage with patients, especially in a digital context? It’s about setting a high bar for customer service to our patients and to our consumers who are working with us,” he says.”
Finding ways to improve quality and access to care for patients across a broad spectrum of needs is essential for those companies that not only want to survive, but thrive. Technology is one of the key ingredients in this quest and by incorporating innovative ideas that improve access to information, communication, and quality of care, it often helps to strengthen those very companies that embrace it.
Using face-to-face communicative devices allows patients to remotely speak to their doctor or nurse when they have questions or to schedule an appointment or have some other need. Technology is also being used to monitor vitals and allow doctors to remotely check-in with patients and make adjustments to medications or their treatment plans, as needed.
Technology continues to alter the landscape of in home care services and those companies that remain on the forefront of ideas are the ones that will thrive.