One of the most important components of doing a great job, no matter what industry or sector a person is working in, happens to be information. If an employee does not have adequate access to accurate information, it can not only slow down the process, but also increase the risk of mistakes or even missing deadlines.
When it comes to home health care support services, if these home health workers don’t have the right level of information for the clients in their charge, it can pose increasing challenges that may not be necessary.
According to a recent survey in Colorado, nearly 60 percent of home health care clinicians failed to receive adequate information from hospitals to properly treat their patients.
As noted by UPI in the news blog, 60 percent of home health workers lack info for patient care, survey says, written by Tauren Dyson:
“The home health care workers also reported that more than half of patients didn’t receive proper preparation from the hospital for what to expect after discharge.
“Although almost all — 96 percent — indicated that Internet-based access to a patient’s hospital record would be at least somewhat useful,” Jones said. “Fewer than half reported having access to EHRs for referring hospitals or clinics.”
The good news is that home care workers who accessed electronic health records — including notes, orders, lab and radiology results and referrals — had more information to provide patients with better treatment.
Overall, about 12 percent say they had positive experiences after accessing the Colorado Regional Health Information Organization for hospital admissions data.”
It’s challenging enough when home care workers struggle to understand a patient’s health issues or other factors, but when the patient is not properly prepared for discharge from the hospital, it can complicate recovery, thus increasing the risk of a readmission. The federal government has been placing more and more pressure on hospitals to reduce their readmission rates, which has led to increasing information and support services, but when hospitals fail to adequately prepare patients for discharge, it can complicate the recovery process.
Communication may be one of the most important tools at helping home care workers have access to the right types of patient information that will allow them to do their job properly. Patient confidentiality and privacy are still tantamount throughout the process, but whereas information is essential to provide adequate care at home, these shortcomings may certainly need to be addressed.