VNA SoCal Case Study
Mobile Printers Give VNA SoCal Clinicians More Time for Patient Care
The nurses, social workers, bereavement counselors and other field staff who work for VNA Hospice & Palliative Care of Southern California literally cover a lot of ground providing care to 500 patients and families across the large region. Even the distances between their administrative offices in Upland, San Bernardino, Apple Valley, and Hemet are pretty substantial.
That means the ability to print out required or helpful documentation right in patients’ home rather than having to go back to one of the offices can save clinicians as much as an hour of driving – each way. So it’s no surprise that the nonprofit agency embraced mobile technology, including printing, early on as part of its mission to efficiently deliver the highest quality home health, palliative care, hospice and provide duty services.
Compassionate, responsive care is non-negotiable
“We take pride in being compassionate, accountable and responsive, and providing excellent service,” says Justin Leos, IT Manager at VNA SoCal, which was founded in 1952. “We give our nurses and other staff a laptop, mobile printer, cell phone and mobile hotspot so they can connect to our cloud-based systems via a VPN. That way, they don’t have to come into the office for anything – whether it’s meetings, patient visit orders or to print out documents of any sort.”
The mobile inkjet printers they originally selected as part of the clinicians’ technology tool kits proved disappointing. “They worked, but they were big and clunky, and not very durable,” Leos explains. “And the ink would often dry out, especially on a hot summer day.” Leos found he constantly needed to buy ink cartridges, which was not only expensive but frustrating since many of the new cartridges also failed to work properly.
Next-gen printers deliver next-gen benefits
Eventually he decided to begin replacing the printers with Brother PocketJet 723 full page mobile printer – to the delight of the field staff. “There was a lot of shock and awe because of how small and lightweight they are,” he says. And the clinicians were equally thrilled to find out the thermal printers required no ink cartridges and they had ample battery life to last through their shift.
The new printers have made Leos’ life easier as well as the clinicians’. They are plug and play, require little to no maintenance and have proved highly durable. Plus, it’s easy to keep plenty of the thermal paper they require in stock. “The paper doesn’t dry out like the ink cartridges did,” he points out.
Thanks to the easy-to-use mobile printers, the clinicians can quickly and reliably print full-size 8.5 x 11” documents, including CMS-required plans of care, updated patient medication lists, hospital admissions paperwork and educational documents – right at the patient’s bedside. This ability to meet compliance standards and support seamless care team communication and collaboration aligns perfectly with VNA SoCal’s mission. It enables their nurses and other care team members to focus on what they do best – provide comfort, care, dignity and compassion to every patient they serve.
Latest posts by Greg O’Connell, V.P. of Brother Mobile Solutions (see all)
- Mobile Printers Give VNA SoCal Clinicians More Time for Patient Care - August 7, 2019