With the constant changes to Medicaid and Medicare reimbursements for home care services, sometimes agencies and other providers can no longer offer services to certain clients. When that happens, too often it appears as though elderly and disabled individuals (as well as family members) are caught completely off guard.
Then, they seem to have no clue what to do moving forward. This is where the value of support can be instrumental at helping boost the reputation of an agency. It’s that level of customer service and support that drives long-term success.
During these moments, whether an aging individual has been a previous client or is calling because they suddenly learned they no longer qualify for these support services, that’s when valued home care agencies can step up.
There are numerous ways to offer support to these vulnerable individuals. Providing information, guidance, and direction is just one of the starting points.
As noted in the Pocono Record blog, What to do if your home health care agency ditches you, written by Judith Graham for Kaiser Health News:
“Get as much information as possible. If your agency says you no longer need services, ask your nurse or therapist what criteria you no longer meet, said Jason Falvey, a physical therapist and postdoctoral research fellow in the geriatrics division at Yale School of Medicine.
Does the agency think skilled services are no longer necessary and that a family member can now provide all needed care? Does it believe the person receiving care is no longer homebound? (To receive Medicare home health services, a person must be homebound and in need of intermittent skilled nursing or therapy services.)”
There are going to be times when clients face difficult decisions, when their family members have more questions than they could possibly answer. When a home care agency steps up — even if this is not a current client — and provides the support he or she needs, it makes a difference.
Not only will it help them (even if they don’t realize it at that particular moment), it bolsters the reputation of the agency throughout the community. That is a fundamental starting point for growing a stronger business over time.
These circumstances and scenarios will play out more and more as demand for services increases and CMS (the Center for Medicare and Medicaid Services) feels the financial pressure to continue trimming expenses wherever it can.
Just being a support, a light in dark times, can be incredibly valuable for potentially millions of seniors and disabled adults when they find themselves no longer qualifying for previously covered services.
Latest posts by Valerie VanBooven, RN BSN, Editor in Chief of HomeCareDaily.com (see all)
- How Home Care Agencies Can Help Clients If They Don’t Need (or Qualify for) Services Any Longer - February 26, 2020
- New Medicare Rules Make It Harder for Some Clients to Continue Receiving In-Home Therapy Care Services - February 19, 2020
- Home Care May Help Reduce Social Isolation Among Seniors - February 14, 2020